Students’ Satisfaction with Essential Hostel Services Provision and Academic Performance in Abubakar Tafawa Balewa University Bauchi, Nigeria
Abstract. The reputation of communal environment in students’ lifecycle cannot be overstated, as such the extent of availability, acceptability and functionality of hostel accommodations are the key features in the determination of students’ satisfaction. This study aims to discover the extent of essential services provision satisfaction and it connection with academic performance in ATBU Bauchi. The study adopted the use of quantitative approach and data were collected through a questionnaire survey from 400 respondents who were randomly selected from the target population in the study area. The data collected were subjected to analysis using descriptive and inferential statistics with mean ranking, frequency tables and correlation analysis to determine extent of essential services provision satisfaction and the relationship with academic performance. The study revealed that respondents were dissatisfied with the adequacy of some services such as emergency response services, laundry services and restaurant services and also displays a weak negative correlation between service provision and students’ academic performances in the study are. The study recommended that for every hostel design proposal, a research of the end users should be made, these will help in addressing the problem of density and overcrowding which laid to dissatisfaction of some services and also improve the level of some facilities such as internet service, emergency response services, laundry services to accommodate all undergraduates’ student’s need.